FAQs - Logistics & Security
What About My Privacy?
We are committed in ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use the website.We will only use the information that we collect about you lawfully.
When you register with WINKtoLEARN.com and/or place an order, we need to know your name, delivery address, credit card number and expiry date, e-mail address and telephone number. This information allows us to fulfill your order and notify you of the status of your order. All orders are fulfilled using a third party service provider and we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third party service provider has undertaken to us that they will protect that information, will not pass it on, not use it for any other purpose than to deliver your ordered goods to you.
We may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.We may also use your information for the purpose of providing you with information about any special offers, author signings and other events or features of our website which we think may be of interest to you and for related marketing purposes.
Security of your information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address.
Non-disclosure to third parties
Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site, which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish. We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent. WINKtoLEARN may however provide aggregate statistics about its customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
How To Get Started?
As a new customer of WINKtoLEARN.com, you do not need to register your details with us.
As you browse through the store you can add items to your 'Shopping Cart'. You can add or remove items at any time, prior to completing your purchase at the 'Checkout'.
We had outsourced our entire backend payment gateway to PayPal. By doing this, we are able to ensure maximum security and assurance to our online customers. We do not have access to any credit card information which is only withheld by PayPal independently.
How do I return incorrect, faulty or damaged item?
Please email us at: email@example.com
How Do I Make Payment?
WINKtoLEARN.com uses PayPal to process pre-paid orders. All prices are mainly denominated in Singapore Dollars (SGD) or US Dollars (USD).
Payment will only be taken from your card upon confirmation of your order. WINKtoLEARN.com uses PayPal as her secured payment gateway therefore there will be no retention of credit cards or PayPal information by WINKtoLEARN.com.
Please be aware that prices displayed in your shopping basket are the current prices of the goods and the amount you will be charged for each item when submitting your order. All prices on WINKtoLEARN.com are for online purchases only and may differ from retail stores carrying our products. Prices are subject to change without notice.
You can pay using PayPal, American Express, MasterCard or Visa credit card and Discovery Card.
Is It Safe to Buy Online?
The entire payment process is outsourced to PayPal which are the one of the world's largest and safest internet online payment gateways. Available in 190 markets and 19 currencies around the world.
How Is My Order Delivered?
WINKtoLEARN.com is currently offering free air mail delivery for International orders on DVDs. Flash cards orders will come along with a surcharge depending on the region.
Estimated Working Days Required in Shipping
Asia - 4 to 8 days
Europe - 10 to 14 days
North & South America - 10 to 14 days
Depending on the country, there might be a duty imposed by customs which will not be borne by Winktolearn.com. This may also result in delays in reaching your shipping address.
DOOR-TO-DOOR COURIER via SPEEDPOST (FOR INTERNATIONAL ORDERS)
Customers outside Singapore are able to select door-to-door courier via SpeedPost provided by Singapore Post. Please refer to the services and details in www.speedpost.com.sg. This service allows customers to track their parcel via the tracking code provided by WINKtoLEARN.com using the online portal (www.speedpost.com.sg). WINKtoLEARN.com is subsidizing part of the shipping costs charged by www.speedpost.com.sg.
Information Sharing and Disclosure
Information provided by you is not sold to or shared with other parties for any commercial purposes other than normal order fulfillment and confidential site activity or sales tracking.
Notwithstanding the above, WINKtoLEARN.com may send personally identifiable information about you to other companies or people when:
(a) We have your consent to share the information;
(b) We need to share your information to provide the product or service you have requested;
(c) We need to send the information to companies who work on behalf of WINKtoLEARN.com to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us);
(d) We respond to subpoenas, court orders or legal process; or
(e) We find that your actions on our Web Site violate the use of www. WINKtoLEARN.com
WINKtoLEARN.com operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
You acknowledge that you are aware of security and privacy limitations, including but not limited to:
(a) the limitation of security, privacy and authentication measures and features in our system;
(b) that data or information on the Service may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, "impostering", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer;
(c) may be subject to other security or privacy hazards; or
(d) may not reach its destination or may reach an erroneous address or recipient.
Personally Identifiable Information
WINKtoLEARN.com gathers the following types of information from users:
(a) Information that users provide through optional, voluntary submissions. These are voluntary submissions to register as members, to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys;
(b) Information WINKtoLEARN.com gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs by helping our advertisers and sponsors better understand the demographics of our audience
Following registration, you can review and change the personal particulars you submitted during registration. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our chat rooms or other message areas or the feedback areas.
We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes and troubleshoot problems. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.
WINKtoLEARN.com tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. WINKtoLEARN.com does break down overall usage statistics according to a user's domain name, IP address, browser type and MIME type by reading this information from the browser string (information contained in every user's browser).
WINKtoLEARN.com sometimes tracks and catalogues the search terms that users enter in our Search Engine, but this tracking is never associated with individual users. We use tracking information to determine users' content preferences, based on traffic in those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us to build a better service for you.
What Is WINKtoLEARN.com's Website Policy?
Terms and Conditions
This is an important section of the Web Site explaining the terms and conditions you are agreeing to when you use and/or shop from WINKtoLEARN.com
Modification of Web Site and Terms and Conditions
The information, materials (including names, images, pictures, logo and icons, text, images, graphics, links, sound files, animation files, video files or other items and their arrangement), data and arrangement (collectively "the Materials") herein contained in this Web Site and the Terms and Conditions and descriptions that appear are subject to change at the sole discretion of WINKtoLEARN.com
No Unlawful or Prohibited Use
As a condition of your access of this Web Site, you warrant to WINKtoLEARN.com that you will not use this Web Site for any purpose that is unlawful or prohibited by these Terms and Conditions.
The Materials contained in this Web Site are provided "as is", "as available". WINKtoLEARN.com does not warrant the accuracy, adequacy or completeness of this Material.
No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of the third party's rights, title, satisfactory quality, merchantability, fitness for any particular purpose and freedom from any computer virus or other malicious, destructive or corrupting code, programme or macro, is given in conjunction with the information and materials contained in or linked to this Web Site.
This Web Site may include publications with technical inaccuracies or typographical errors that will be corrected as they are discovered at WINKtoLEARN.com's sole discretion. Also, changes are periodically added to the material contained herein. These corrections and changes may be incorporated into the Web Site at a later date.
WINKtoLEARN.com may at any time make modifications, improvements and/or changes to these Terms and Conditions and the Materials (particularly the names, images, pictures, logo and icons) displayed on the Web Site or products and services referred to within, with or without notice. Advice (if any) received via this Web Site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
WINKtoLEARN.com shall in no event be liable for any damages, loss or expense including without limitation, special damage, or consequential damage, or economic loss arising from or in connection with:
(a) any access, use or the delay or inability to access or use this Web Site, or reliance on the Materials and/or any other information contained in this Web Site;
(b) any system, server or connection failure, error, omission, interruption, delay in transmission, or computer failure;
(c) any use of or access to any other web site linked to this Web Site;
(d) any services, products, information, date, software or other material obtained from this Web Site or from any other web site linked to this Web Site,
even if WINKtoLEARN.com or its agents or employees are advised of the possibility of such damages, losses and expenses. This exclusion clause shall effect to the fullest extent permitted by law. If you are dissatisfied with any portion of this Web Site, or with any of these Terms and Conditions of use, your sole and exclusive remedy is to discontinue using this Web Site.
Links to Third Party Sites
The Web Site may contain links to or references to other web sites that may be accessed or which may originate outside the boundaries of the Web Site and which information WINKtoLEARN.comwill have no control. Therefore, WINKtoLEARN.com shall have no obligation or responsibility regarding any content derived, obtained, accessed within through or outside of the Web Site. WINKtoLEARN.com's inclusion of links to such web sites does not imply any endorsement or verification of the material on such web sites or any association with their operators, and such web sites shall be accessed at the user's own risk.
Third Party Services
WINKtoLEARN.com may offer a variety of third party services from our Web Site. These include but are not limited to online payment gateways, freight forwarding, examination, authentication and personal shopping of goods. When you choose to use any of these services, we will need to provide some of your personal information to the third parties in order for them to assist you. These third party suppliers and service providers facilitate and complement our services to make the transactions a more pleasant experience for you.
These third parties, as well as their employees, will be subject to strict requirements of confidentiality to ensure that any information provided to them will not be improperly distributed. However, should you have any reason to suspect that your personal information is being improperly distributed, kindly let us know and we shall investigate the matter.
Governing Law & Jurisdiction
By accessing this Web Site and/or using the materials, facilities and/or services offered through this Web Site, you agree that Singapore law (including without Limitation, the provisions of the Evidence Act (Cap. 97) and the Electronic Transactions Act (Cap. 88) shall govern such access and the provision of such materials, facilities and/or services and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.